The Good:
The hotel has been refreshed recently and tries very hard to be better than it’s 3-star rating. The staff are extremely courteous and helpful. Condoments, coffee making, small… read more refrigerator and security safe were all welcome features. The location is perfect for Ayala Center access and the hotel provides the best value for money of any in the area.

The Bad:

The rooms they offer for Booking.com and suchlike are not the most comfortable, with a twin and a queen bed jammed in and a tiny comfort room. The aircon could not be adjusted in our assigned room. The replacement room refrigerator didn’t work, the kettle didn’t shut off and the toilet became plugged. Ugg! Booking sites should give them a warning, because they are giving you a bad reputation!

The Ugly:
This was the second time I have booked this hotel through Booking.com and have been dissappointed with the state of repair of the rooms. It is degrading being assigned rooms with problems already built-in, on arrival, for the discomfort and inconvenience of the weary traveller. More

  My name is Faiva & I stayed at the Golden Prince Hotel & my aunt and I would like to thank everyone for their excellent service to us, their friendliness… read more & their warm welcome. And the food was in a class of its own, amazing food and the best chefs. The rooms were also always clean and tidy. Very polite staff, friendly & well mannered. So anyone who is thinking of coming to Cebu, I recommend this hotel 100% and would do it in a heartbeat and we are DEFINITELY coming back to this hotel!

  We stayed at this hotel for 3days 2 nights, and we were not disappointed at all. All the hotel staff makes you feel welcome, from concierge to Front desk to… read more F&B. When we had our breakfast at LeMon and drinks at Bulawan Bar, all of them gave an excellent customer service, from the time we sat on our table till the time we left, they provided us a great customer service. I would like to extend our gratitude to them, to Ace Lape and Adrian Albert, who made sure that our breakfast was alright, and also to Renee Lyn, James Vincent & Ryan Condes, at the Bulawan Bar, to Dylan and another guy, I think named ‘Billy’ (sorry I cannot seem to remember your name, but he was so kind to bring our bill and made lovely cocktails).

Thank you for all your efforts to make our stay a memorable one. You are all the reasons we’ll be back to stay at Golden Prince in our next visit to Cebu! More